Refund policy

RETURN PROCESS 

 

For Products that have been delivered to you: 

  1. To initiate a return, please email our customer support team at store-support@abs-cbn.com. 

  1. You will receive a return authorization number via email. 

  1. Please prepare the following documentation: 

Pictures and Video: While opening the package, please take pictures and record a video to document the condition of the Product/s. This documentation is required for a valid return claim. 

  1. Carefully repackage the Product/s in their original packaging, including all manuals, accessories, and other documentation received with the Product/s. 

  1. Ship the Product/s to the return address provided in your return authorization email. You are responsible for covering the shipping costs of the return. 
      

EXCHANGE PROCESS 

 

For Products that you picked up, you will be asked to check the Products for damage/s or defect/s. If there are any damages or defects, confirmed by ABS-CBN after its inspection, the damaged or defective Products will immediately be replaced. 

 

For Products that have been delivered to you: 

  1. To initiate an exchange, please contact our customer support team at store-support@abs-cbn.com with your order details and the reason for the exchange. 

  1. To ensure a smooth exchange process, you must include a clear unboxing video or picture documenting the condition of the Product/s upon receipt before we initiate the exchange process. Please ship the Product/s back to us at the following address: ELJCC Bldg. G/F, Mother Ignacia Street. Quezon City, Philippines. This will help us verify your claim and expedite the resolution of your exchange request. 

  1. Availability and Shipping: 

Once we receive your request, we will check the availability of your desired replacement Product. If the Product is available, we will ship the replacement to you. You may be responsible for any shipping costs associated with the exchange. If the Product is unavailable, you may be entitled to a refund. 

 

REFUNDS 

 

If after ABS-CBN’s inspection, the damaged or defective Products can no longer be satisfactorily replaced, you may request for a refund through our customer support team at store-support@abs-cbn.com. If ABS-CBN deems that you are entitled to a refund, we will process your refund and notify you when the same is available.